FAQs

Browse our frequently asked event and fundraising questions

Fundraising

How can I fundraise for you?

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You can fundraise in any way you want to; the options are endless! Whether your looking to raise money by taking on the challenge of a lifetime in one of our events, or doing your own thing we're here to help.

Click here to get started.

How do I arrange a fundraising event?

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We'd love to know your plans to get fundraising.  Simply click 'Get Involved', select your category and let us know all about your event.

Our friendly team will then support you all the way to support you in achieving your goals.

Can I have a sponsorship form? 

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Once you've told us about your through the 'Get involved' button, you will be given access to an online fundraising page.

You'll also find a downloadable Sponsporship form within your resources area too.

How do I pay in the funds from my fundraising? 

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You can pay in the money you’ve raised in many ways.  The easiest way is via your online fundraising page.  Your friends and family can also show their support via your online page too.

Other ways you can pay in your funds;

  • Via our online donation form – please click here 
  • If you know your supporter number, please use this as your reference for all the above (this will be a number starting with RE). If you don’t know this information, please get in touch by calling our Supporter Experience Team on 0300 3045 999 or by completing our contact form. 
  • By post – please send your funds to our head office address (available on request) 
  • By bank transfer – bank details available on request 

 

Someone accidentally donated to my fundraising page. Can they get refund? 

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If this has happened, please don’t worry. Just get in touch and we will do our best to help. Please ensure you include as much information as possible like your name, the link to your fundraising page and how much is required to be refunded.  

What if I don’t reach my fundraising target? 

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If you don’t think you are going to reach your fundraising target, we are always here to help and offer advice. Take a look at our A to Z Guide on Fundraising Ideas or reach out to your local community fundraiser. 

Click here for Your local air ambulance A-Z

Click here for Children's Air Ambulance A-Z

Online Event Portal

I've forgot my password.  How can I reset it?

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Don't worry.  We know that even the best superheros forget their passwords.  

To reset your password, simply click the 'login' area and press 'Forgot Password?'.  You'll then receive an email containing the link to get this reset.

Can I view all of my upcoming events or fundraisers?

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If you're attending one of our events, you'll be able to view your entrance tickets within your portal.  Simply log on and select 'My Events'.

If you're raising funds by signing up to one of our events or putting on your own thing, you'll also be able to see your progress here too.

Our team are on hand to support you.  Simply call us on 0300 3045 999 or email events@theairambulanceservice.org.uk

Do I still need to open a Just Giving account?

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Our new events portal is your one stop place for all things relating to your fundraiser or event.

When signing up to any of our fundraising activities or as part of your own thing, you will automatically be given access to your own fundraising portal.  Here you can personalise it with your own picture, bio and set fundraising targets.
We also recommend you share your page with your fans too.  You'll be sure to raise more money if you do.

How do I archive my page once my fundraiser is complete?

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To archive your page is simple.  Follow these steps:

1) Log into your dashboard 
2) Select you event 
3) Click 'Edit Page' and scroll down to the bottom
4) Select 'Archieve Page'

If you need support with this, please reach out to events@theairambulanceservice.org.uk

Team Mission Challenge Events

What is Team Mission?

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By becoming part of Team Mission you will be part of a wider group of supporters who are challenging themselves to their limits while raising vital funds for our lifesaving charity. Our team will be there with you every step of the way – we will provide you with support, motivation and inspiration to take on your challenge and achieve your personal goals.

How do I join a Team Mission challenge event?

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Visit our latest events page to find out the range of challenges we have available. Or if you have your own place, please email our Challenge Events team via challenge@theairambulanceservice.org.uk.

What do I get being part of Team Mission?

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Support from our dedicated fundraising team who will be there to offer advice and guidance every step of the way 
A running vest/t-shirt to wear with pride during your event 
Fundraising pack full of information and ideas to boost your fundraising

Can I set my own fundraising goal?

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Some of our Team Mission Challenge Events come with an expected minimum fundraising goal.  This is due to the cost involved to set the event up and to ensure we can raise funds for our lifesaving cause.

Any expected fundraising goals will be clearly highlighted during the registration process.

If you've managed to get your own place as part of a challenge event, you can set your own goal and our team will be on hand to guide you along the way.

Registration

How do I sign up to an event? 

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It’s easy to sign up, please visit our latest events page to see what we currently have available, or if you're looking to set up your own fundraiser, just click 'Get Involved'. 

Can I take part in the challenge if I am based overseas? 

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Yes, you can. We will just need to know whereabouts you are located. If you are looking to take part in a UK based event, you will be required to arrange your own transport to and from the location.  

If your desired event is based outside of the UK, but in a different country to where you are located, please get in touch with our Events team via the contact form to discuss the options available to you. 

How do I get a charity T-shirt or vest? 

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For some of our events, you will be asked during registration for your t-shirt or vest size.  For other events, your dedicated fundraiser will be in touch and can arrange this   

Can we have a group fundraising page? 

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Yes, you can. During registration, there will be an option for you to choose whether you’re fundraising as an individual or as part of a group. If you choose to register as a group, your fundraising target should be multiplied by the number of people taking part. 

What happens after I sign up? 

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You will receive your welcome email upon completion of your registration which will outline the next steps to begin your fundraising. As well as this, you will be assigned a dedicated fundraiser to help you along the way and offer advice and tips on how to maximise your efforts.  

General

What is the difference between Your Local Air Ambulance (WNDLR) & the Children’s Air Ambulance? 

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Your Local Air Ambulance (WNDLR) is a Helicopter Emergency Medical Service (HEMS) that provides rapid critical care to medical and trauma patients and airlifting them to hospital if required.  

The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment. 

Where can I send my photos of my event? 

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We would love to see some photos from your fundraising event. If you want to send us any, please do so by emailing events@theairambulanceservice.org.uk.  

What happens if the event gets cancelled or postponed? 

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In the unlikely scenario that an event must be postponed, you will be notified a soon as possible. If we can, we will place you onto the next available date for the event to go ahead. If you are unable to attend the new date, you will need to let us know as soon as possible. 

Can I use your logo to promote my event?

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Yes you can, but please just get in touch and we will send this to youDue to our strict brand guidelines we kindly ask that you do not copy and paste this from other sources.

What is a Gamification badge?

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A Gamification badge is a virtual award that we have in place for some of our fundraising events.

These are unlocked as criteria is met and is our way of showing our appreciation.

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